About returned goods exchange
Here is a list of questions about returns and exchanges.
Return/Exchange Form
Please apply here .
For customers outside Japan, please contact us using the contact form.
▼Please check
In most cases, loosening of one-touch earrings is not a malfunction.
It may be possible to improve the situation by adjusting the post part by pushing it up from the bottom. When you hear a click when you insert it, it will be a sign that the problem has been fixed.
We recommend opening your one-touch earrings as follows:
You can easily open it by pinching it from above and separating the post and catch parts.
I received a defective product
We take every precaution to ensure the quality of our products, but if the product is damaged or soiled (including damage or soiling during delivery), please contact us within 7 days of receiving the product. We will exchange it for a new one or provide a refund.
Please apply here .I received a product different from what I ordered
We will promptly exchange the item at our shop's expense. When we resend the correct item, we will enclose a self-addressed envelope, so please put the wrong item in it and post it.
Returns and exchanges due to customer convenience
Our store does not accept returns or exchanges due to differences in product images.
Please read the information on the product page before purchasing.
About refund
Once we receive your return, we will process your refund.
The refund method will vary depending on your payment method.
■ Credit card
Once we have received the returned item, we will refund you via your credit card company. The refund may not be reflected until the following month, so please check with your credit card company.
■AmazonPay
Amazon will refund your money. The refund may be reflected in the following month.
■PayPal
The refund will be made to your PayPal account.