About returned goods exchange
Here is a list of questions about returns and exchanges.
Return/Exchange Form
Please apply here .
▼Please confirm
Loosening of one-touch earrings is often not a malfunction.
It may be improved by adjusting the post part from the bottom to the top. When you hear a click sound when you put it on, it will be a signal that you have successfully improved it.
It is recommended to open the one-touch piercing as follows.
You can easily open it by pinching it from above and separating the post from the catch.
I received a defective product
We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled (including damage or soiling during delivery), please contact us within 7 days after the product arrives. We will replace it with a new one or refund your money.
I received a product different from what I ordered
We will promptly exchange the item at our shop's expense. When we resend the correct item, we will enclose a self-addressed envelope, so please put the wrong item in it and post it.
Returns and exchanges due to customer convenience
In our shop, you can return or exchange products with the exception of some products.
[When we cannot accept returns or exchanges]
Products that have been delivered for more than 7 days
Products that have been damaged or defaced by the customer
Sale item
[Procedure for exchange]
You will be responsible for the cost of returning the product to our store.
To prevent shipping problems, please use a method that includes a tracking number and store it yourself. No need to contact us.
[Return procedure]
You will be responsible for the cost of returning the product to our store.
To prevent shipping problems, please use a method that includes a tracking number and store it yourself. No need to contact us.
Only the product price will be refunded after the returned product arrives.
About refund
After confirming the return, we will process the refund.
The refund method depends on the payment method.
■ Credit card
As soon as we confirm the returned product, we will refund you via the credit card company. The refund may be reflected in the next month, so please check with your credit card company.
■ Convenience store payment
Refunds will be made by bank transfer to your designated account or by registered mail. When returning the product, please let us know the necessary information such as the desired refund method and bank account number.
■ Carrier billing
As soon as we confirm the returned product, we will refund you via each carrier company.