about the order
A list of questions about orders.
About membership registration
If you register as a member, you do not need to enter customer information such as address and name every time you place an order.
Sign up for emails to receive special offers and member-only events.
How can I check my order details?
If you are a member, you can check it from My Page after logging in.
Guest purchases can only be confirmed by email.
I ordered without using the coupon
Coupons cannot be applied after an order has been placed.
If you have placed an order without using a coupon, please contact us using the inquiry form.
(We may not be able to respond depending on the timing of contact.)
can't use coupon
For store coupons, please use after registering the coupon at "upper right menu > coupon > code registration".
If you cannot solve the problem, please contact us using the inquiry form.
Do you have a purchase receipt
We do not enclose details.
If you are a member, please check the contents from My Page, and if you are a guest, please check the order email.
i want a receipt
Our receipts are only issued in PDF format. If you wish, please tell us in the remarks column when ordering. We will send it by email at a later date, so please print it out and use it.
[Caution] We do not accept printed receipts included in the package or handwritten receipts. Thank you for your understanding.