Aftercare
Notice of termination of aftercare service
Due to changes in parts specifications, our repair parts inventory has become extremely limited, making it difficult for us to continue providing paid after-sales service.
Due to unavoidable circumstances, our aftercare service will end on July 13, 2023.
For adjustments such as coating repairs, please consult with your nearest precious metal repair shop. Please note that we may not be able to respond to your inquiries.
Adjusting earring posts
Loosening of one-touch earrings is often not a malfunction.
■ How to adjust post looseness
It may be improved by adjusting the post part from the bottom to the top. When you hear a click sound when you put it on, it will be a signal that you have successfully improved it.
■ How to open earrings
It is recommended to open the one-touch piercing as follows.
You can easily open it by pinching it from above and separating the post from the catch.
For other questions, please click here.