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SHOPPING GUIDE

User Guide

Post-purchase support and frequently asked questions.

About returned goods exchange

Return/Exchange Form

Please apply here .

I received a defective product

We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled (including damage or soiling during delivery), please contact us within 7 days after the product arrives. We will replace it with a new one or refund your money.

I received a product different from what I ordered

We will promptly exchange the item at our shop's expense. When we resend the correct item, we will enclose a self-addressed envelope, so please put the wrong item in it and post it.

Returns and exchanges due to customer convenience

In our shop, you can return or exchange products with the exception of some products.

[When we cannot accept returns or exchanges]

Products that have been delivered for more than 7 days

Products that have been damaged or defaced by the customer

Sale item

[Procedure for exchange]

You will be responsible for the cost of returning the product to our store.

To prevent shipping problems, please use a method that includes a tracking number and store it yourself. No need to contact us.

Additional shipping charges will be billed when the product is shipped. In the case of convenience store payment, we will inform you that it is necessary to make a separate payment.

[Return procedure]

You will be responsible for the cost of returning the product to our store.

To prevent shipping problems, please use a method that includes a tracking number and store it yourself. No need to contact us.

Only the product price will be refunded after the returned product arrives.

About refund

After confirming the return, we will process the refund.
Only the product price will be refunded. (Shipping fee is non-refundable)
The refund method depends on the payment method.


■ Credit card

As soon as we confirm the returned product, we will refund you via the credit card company. The refund may be reflected in the next month, so please check with your credit card company.

Care instructions by material

18KGP (color: gold)

18KGP (color: gold)

It is covered with a thick layer of pure 18K gold over sterling silver (925 silver).

・Care method

After use, wipe off sweat, sebum and cosmetics with a soft, non-abrasive cloth.

·Prohibited matter

Prolonged exposure to water such as showering or bathing

Wearing in seawater and hot springs

・Storage method

Avoid contact with other metals

Dry place without direct sunlight

SILVER925 (color: silver)

It is a lightweight metal made of 92.5% pure silver. Highly durable and perfect for everyday wear.

・Care method

If darkening or dullness occurs over time, you can restore the luster by using a jewelry cloth containing abrasives or a special care material for silver 925. An ultrasonic cleaner can also be used.

・Storage method

Avoid contact with other metals

Dry place without direct sunlight

14K (color: gold)

14K gold is made to last a lifetime, but requires careful care and occasional polishing.

・Care method

Clean gently with a soft bristle brush or cloth.

Do not use care products that contain abrasives.

An ultrasonic cleaner is available.

・Storage method

Avoid contact with other metals

Dry place without direct sunlight

natural stone

Although it is a hard natural material, please be aware that long-term wear may affect deterioration.

・Care method

Clean gently with a soft bristle brush or cloth.

Do not use care products that contain abrasives.

An ultrasonic cleaner is available.

・Storage method

Avoid contact with other metals

Dry place without direct sunlight

freshwater pearl

As we use natural materials, please be careful not to put a burden such as impact or pressure when using.

・Care method

Clean gently with a soft bristle brush or cloth.

Do not use care products that contain abrasives.

An ultrasonic cleaner is available.

・Storage method

Avoid contact with other metals

Dry place without direct sunlight

Aftercare

Price list

[Necklace, Bracelet] ¥1,000~ : About 3-4 days
[Pierce] ¥1,000~ : 3-4 days
[Ring] ¥3,000~ : About 2 weeks

Notes *The price will change depending on the product condition.
*Repair costs will be billed by cash on delivery.
*Shipping costs are the responsibility of the customer.

①Please prepare a photo to confirm the condition of the product.
② We will inform you of the estimated amount from the photo.
③ After confirming the amount, if you wish to repair, please send the product.

my piercing is loose

Loosening of one-touch earrings is often not a malfunction.

■ How to adjust post looseness
It may be improved by adjusting the post part from the bottom to the top. When you hear a click sound when you put it on, it will be a signal that you have successfully improved it.



■ How to open earrings

It is recommended to open the one-touch piercing as follows.
You can easily open it by pinching it from above and separating the post from the catch.

resizing

We accept resizing for a fee.

The target products are as follows.

■ 14k

*Some designs cannot be resized.

Masonry repair

If the stone has come off or the nail has loosened, we will fix the stone again.
* If you run out of stones, you will be charged separately.

We will give you an estimate, so please prepare a photo of the product condition and contact us from the inquiry form.

chain repair

If the chain breaks, we will repair it for a fee.

We will give you an estimate, so please prepare a photo of the product condition and contact us from the inquiry form.

(If metal fittings, etc. are lost, you will be charged for the metal fittings.)

FAQ

Is the purchase statement included?

We do not send anything that shows the amount, such as a statement of delivery. Please feel free to use it as a gift.
For order details, please check your order confirmation email or order history on My Page .

i want a receipt

Our receipts are only issued in PDF format. If you wish, please tell us in the remarks column when ordering. We will send it by email at a later date, so please print it out and use it.

[Caution] We do not accept printed receipts included in the package or handwritten receipts. Thank you for your understanding.

can i buy just one ear?

One ear sales service has ended. All earrings are sold as a set for both ears, so we cannot respond.

Can you customize the ring

We do not accept custom orders after or before purchase. Choose from existing sizes.

Click here if the above does not resolve the issue

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